At LadiezFirst, your satisfaction is our top priority. If you're not fully satisfied with your purchase, we’re here to help with our easy return, refund, and replacement process.
Return & Exchange Policy
We accept returns and exchanges within 14 days of the delivery date.
Eligibility for Returns:
- All items are eligible except jewelry, which is non-returnable.
- Items must be unused and returned in their original condition.
- Only the original damage shown and approved via WhatsApp will be accepted. Any extra damage beyond the initial report will not be covered.
How to Initiate a Return:
- Contact us via our official WhatsApp number.
- Share your order details and clear photos of the damaged item.
Refund Policy
Once your return is approved:
- We will process your refund within 1 to 3 business days.
- Refunds are issued via bank transfer.
- Return shipping costs are shared 50/50 – half by LadiezFirst, and half by the customer.
Exchange Policy
If you'd prefer an exchange instead of a refund, we’re happy to replace your item with another product of equal value, provided it meets the same return conditions.
Replacement Warranty – 90 Days
All bags purchased from LadiezFirst come with a 90-day replacement warranty.
- If any issue arises with your bag within 90 days of purchase, you are eligible for a free replacement.
- To claim the warranty, simply contact us via WhatsApp with your order details and a photo/video of the issue.
Note: Warranty covers manufacturing defects and quality issues, not damages caused by misuse or wear and tear.
Non-Returnable Items
- Jewelry items are final sale and cannot be returned or exchanged under any circumstances.
If you have any questions or concerns about your order, please feel free to contact our support team on WhatsApp (+92 309 4621255). We're here to help!
